Unified inbox
One inbox for every customer conversation
Messenger, Instagram DMs, WhatsApp, SMS and email arrive in one list — next to your Facebook and Instagram comments. Reply faster and stop losing messages between apps.
Every channel your customers write from
Messenger
Conversations from your Facebook Page.
Instagram DMs
Direct messages to your business account.
WhatsApp
Chats with your WhatsApp Business number.
SMS
Texts to a business number you get in Linkspex.
Email
Email conversations alongside the rest.
Comments without the scrolling
All Facebook and Instagram comments on your posts are collected in one list, so you can reply, remove spam and move on.
- Reply to comments and to replies in a thread
- Delete comments that break your community rules
- Get an AI reply suggestion and edit it before posting
- A daily email digest of comments you haven’t answered
Contacts
Everyone you talk to is saved as a contact with their conversation history.
Unread alerts
An hourly email digest reminds you about unread conversations.
Business phone numbers
Get a number for SMS and forward calls to your phone.
AI replies
Suggested answers you can send as they are or adjust.
Why a unified inbox matters
Customers don’t choose the channel you prefer — they message wherever is easiest for them. When every conversation sits in its own app, replies get slow and some messages are missed entirely. A single inbox gives your team one queue to clear, a history of each customer, and alerts when something is waiting. For businesses that get leads by message, faster replies usually mean more booked customers.
Inbox FAQ
Which messages appear in the Linkspex inbox?
Facebook Messenger, Instagram direct messages, WhatsApp, SMS and email conversations appear in Conversations. Facebook and Instagram comments have their own Comments view.
Which plan includes the inbox?
Messages and comments for Facebook and Instagram are included from the Professional plan. WhatsApp, SMS and business phone numbers are included from Premium.
Does the AI reply for me automatically?
No. The AI suggests a reply and you decide whether to send it, edit it or write your own.
More for social media
Try it with your own accounts for 14 days.
Connect a Facebook Page or a Google profile, ask Linkspex AI what to do first and schedule your first post in a few minutes. No card needed to start.